Service Differentiators 

Our Difference is Unparalleled

At GenEquity we offer unique and specialized processes that speak directly to a relocating employee. Our goal is to provide a flawless experience in obtaining a mortgage that meets and exceeds the needs of our customers. To do this, we offer:

• Innovative Closing Experience: GenEquity Mortgage recognizes that one of the most important components of the home purchase process is the closing experience. As a result, GenEquity has built their infrastructure with this experience in mind. The GenEquity closing experience provides options that create convenience and accountability through a quality national title solution. Customers will be able to take advantage of one of three options for their closing experience to ensure a hassle free, efficient, and positive closing experience.
  
  
• Traditional Closing:  Complete your closing at a local office
  
• Mobile Closing Agent:  We will send a knowledgeable closing agent to a location that is convenient to you to facilitate your closing process
  
• On-Line Closing*:  Complete your closing process through the comfort of your own home, realtors office, or location of your choice that supports high speed internet access. This will be facilitated by a live closing agent and you will be able to be joined by others of your choosing that may be in a different location, such as your spouse, realtor, Home Finance Consultant, Attorney, or any others you deem necessary. They will all be able to join the closing live without being in the same office.
  * availability varies – check with a GenEquity Mortgage Home Finance Consultant
  
  
• Knowledge and Experience: At GenEquity, knowledge and experience are essential to quality service. The leadership team of GenEquity Mortgage is founded in 65 plus years of experience in the relocation and mortgage industry. In addition to the leadership team, the Home Finance Consultants are proven relocation and mortgage experts. Our Home Finance Consultants have passed a plethora of licensing exams and continue to stay abreast of current laws, regulations, products, and process by completing hours of continuing education per year. Our employees understand relocation policy administration and the criticality of managing that policy from a client and customer perspective.
  
  
• Powerful and Efficient Technology: GenEquity's technology infrastructure allows us to maintain the highest level of data security, data integrity, and workflow automation. Our systems are specifically designed for the relocation mortgage industry and leverages one the most powerful and intelligent product and pricing engines available, Our technological capabilities translate into a simplified application process as well as fast, accurate communication of rates, products and approvals for our customers. Coupled with automated underwriting and a web-based closing experience, our technology enhances and heightens our customers’ experience. For our client companies, we can offer robust and sophisticated reporting capabilities.
  
  
• Customer focused service delivery model: GenEquity believes in the value of service all the way through the process. As a result, GenEquity's service delivery model is built around a highly connected team concept, where each of the individuals involved in the service delivery are logistically seated and connected with one another. Immediate attention can be obtained from anyone on the team to produce the results required to provide the highest level of service. This is accomplished through the physical layout of our teams and supported through our advanced technology and file sharing capabilities and topped off with our instant messaging system. Customers will be able to receive the attention and service they expect and deserve.